Hassler Roma — Hotel Review | Condé Nast Traveler

Amenities

Rooms

How did it strike you on arrival?The Hassler Roma describes itself as the "Stairway to Heaven," and, like the song, it’s an icon. The mahogany concierge and reception desk is polished and welcoming. Sure, the hues are beige and brown, but they feel classic, rather than old-fashioned. The hotel keeps things fresh by refurbishing at least ten rooms per year, but this year, major renovations are in the works, including the addition of a new spa and wine cellar.

What’s the crowd like?A stay here isn’t cheap, but it draws a mixed, (although well-heeled) crowd: expect to see the surgeon who did your dad’s knee operation, a few A-list movie stars, and a louche couple wearing fur despite the Spring weather.

The good stuff: Tell us about your room.There’s every type of room on offer here, from classic suites to proper penthouses. The first-floor Grand Deluxe Suites are particularly lovely, with views down to the Spanish Steps and furniture wrapped in silk. Like all proper suites, there’s a separate living room, which creates a home away from home feel.

We’re craving some deep, restorative sleep. They got us?The bed is big and roomy, with a very good pillow menu.

How about the little things, like mini bar, or shower goodies. Any of that find its way into your suitcase?The room isn't packed with goodies—the minibar is fairly standard, with chocolates and crisps—but the Nespresso coffee machine is always handy after a siesta.

Please tell us the bathroom won’t let us down.Ooh, the bathroom is big, dark and marble, complete with Roman vases, mosaic tiles and tropical ferns. Shampoos, moisturizers and bath gels are the creation of the hotel's in-house Amorvero spa.

Maybe the most important topic of all: Wi-Fi. What’s the word?Wi-Fi is solid, and free.

Room service: Worth it?The menu’s seasonal, but there are a few mainstays. Vegetarians will love the focaccia with spinach and ricotta, and the Hassler pizza, topped with mozzarella, tomato and parma ham is excellent.

Staff: If you could award one a trophy, who gets it, and why?Head concierge Daniele, for his patience and extraordinary map-drawing skills – but you’re guaranteed to be looked after here. All the staff are properly lovely, in that good, old fashioned luxury service way.

Anything stand out about other services and features? Whether it’s childcare, gyms, spas, even parking—whatever stuck with you.The Amorvero Spa, on the third floor, offers facials and massages, and the gym is ideal for working off those carbs. If you ask the concierge nicely, they’ll let you up to the panoramic terrace on the 7th floor for a glass of wine, which is particularly spellbinding during the warmer months of April to October.

What was most memorable—or heartbreaking—about your stay?The concierge desk is packed with old-world charm, with the staff taking real pride in their work. They’ll handwrite you a map, then ask you how your day was when you come back that evening. On the flipside, getting to the hotel’s location, at the top of the Spanish steps, can get tiring, especially after a long day of sightseeing – ask about the hotel’s complimentary electric courtesy car service that will whisk you into town.

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